With Verizon offering Apple’s iPhone for nearly two months many have been wondering how its network stacks up to AT&T’s which is infamously known for a litany of problems like dropped calls and clogged data connection speeds.
According to a new ChangeWave survey of some 4,068 consumers, only 1.8% of Verizon iPhone owners experienced a dropped call in the past 90 days compared to nearly 4.8% of AT&T iPhone 4 owners.
“In terms of overall satisfaction the two iPhones are virtually indistinguishable,” it says. “A look at the Very Satisfied ratings for each shows 82% of Verizon iPhone 4 customers saying they’re Very Satisfied versus 80% of AT&T iPhone 4 customers.”
The report says that where the data gets interesting is the aforementioned percentage of dropped calls experienced by the users of the different networks.
“In sum, while the survey finds overall customer satisfaction ratings are virtually indistinguishable between Verizon iPhone 4 owners and AT&T iPhone 4 owners, there are apparent differences in the relative percentage of reported dropped calls – where in the current survey Verizon is outperforming its industry rival,” it says.
“We note, however, that Verizon is still in the early stages of its iPhone 4 offering to consumers. It remains to be seen how well the Verizon network performs as the number of Verizon iPhone 4 owners ramps up and inevitably puts more pressure on their system.”
That’s the thing. Verizon Apple iPhone owners are currently taking advantage of all the unused bandwidth Verizon has to offer, but as the number of iPhone owners on the network increases they may experience a similar number of dropped calls in the future.